General
1. Where are you based?
Kuala Lumpur, Malaysia.
2. Why are prices of ebook readers on your website cheaper than on other local websites?
Our primary goal is to encourage more Malaysians to read. We work hard behind the scenes to make the best ebook readers in the market available to Malaysians at reasonable prices. We make a super small profit from each sale and we're completely okay with that.
3. Do you have a physical store?
No, we don't have a physical store at the moment. We will have pop-up stores and events in the Klang Valley in 2021, so follow us on Instagram and be on the lookout for those!
4. How long have you been in business?
We started in November, 2019 and we are proud to have served hundreds of super happy and satisfied customers. You can look through the reviews on our website as well as our Instagram profile if you want to see the fantastic feedback for yourself!
Products
1. Are the products on your website brand new?
Every single ebook reader we sell is brand new and sealed.
2. What is the warranty like for these devices?
You get a 1-year warranty from the manufacturer of the ebook reader.
3. I'm new to ebook readers. I really want one, but I'm not sure which one to get. Help me!
Don't worry. We're here to help! Read through the comparisons on our website (check the Compare tab), and if you're still unsure, just send us a message on Instagram (@rectsandsquares) or email us at enquiry@rectsandsquares.com.
Shipping
1. Do you ship internationally?
Yes, we do! If you have any questions pertaining to shipping, send us an email at enquiry@rectsandsquares.com.
2. What are your preferred delivery methods?
We rely on J&T Express for all local orders. They are fast, and super reliable. We are also open to fulfilling orders via Grab or Cash on Delivery for locations around Subang/Petaling Jaya. Reach out to us, and we can find a solution that works best!
For international deliveries, we prefer DHL, T&T Express & Aramex.
3. How can I track my order?
You will be provided with a tracking code once your order is fulfilled.
4. How long does it normally take for an order to be fulfilled?
We will have all orders fulfilled within 2 business days. If there are any delays, we will inform you via email.
5. How long does it normally take for the items to reach your customers?
It usually takes 1-3 days for locations in West Malaysia and around 3-5 days for East Malaysia.
Contact Information
Mystery Dvaya Collection (002509044-V)
0178701956
No.6, Jalan Raja Abdullah Lima 9/19E, 40100, Shah Alam